Frequently Asked Questions
How can I buy your work?
My ready to buy collections are available on Etsy. There’s a link that will take you straight there on my Shop page.
Commissions will be created bespoke for your needs.
An outline of the creative process for commissions is given in this Blog entry and will be updated periodically as required.
From October 2020 all commissioned works will be sold to you directly using a PayPal invoice for payment. Full terms and conditions of sale will be included on your invoice.
Commission orders over £100 will require a deposit of 30%. This is payable after we've agreed a brief and quote and before I begin the work.
How do I pay on Etsy?
You do not need to create an Etsy account to check out and make payment, although you are free to do so if you choose.
Etsy Payments offers a range of different payment options including debit and credit cards, PayPal and Etsy gift cards and will show the final price in your local currency.
How will my art be delivered?
For orders placed through Etsy, I will arrange shipment of your art to the address you specify on the Etsy payment screen.
Please include a contact telephone number in the “Notes” section as this is required for some courier companies to make delivery.
The cost of delivery will be included in the final price given on Etsy. The method of postage or courier delivery will depend on the size of the items or artwork you purchase.
For commissions, I will arrange shipment by art courier to the address provided by you and confirmed by email. The price of the courier will depend on the size and weight of the artwork created and will be included in your quote. I am happy for you to arrange collection of your commission, but responsibility for its safe transit will be transferred to you/your chosen courier as soon as I sign that it's left my studio.
What will I own?
When you buy from my ready to buy collection on Etsy, you will own the item you purchase.
When you commission an original piece of art from me, you will own the final original artwork once payment has been received.
All copyright and reproduction rights are reserved by Hannah Kate Makes.